Frequently asked questions

Tutors

What is the general profile of ClassRx students?


ClassRx students range from school students to university applicants to undergraduates & postgraduates having a wide range of academic goals like honing existing academic skills, preparing for a future career in STEM, Law or Management sciences, preparing for standardized tests (like GRE, GMAT, LSAT, MCAT etc.), seeking university application guidance, preparing for international competitions like math or physics olympiad, PhD students aiding their research by acquiring knowledge through 1-to-1 focussed classes. ClassRx aims to provide high-quality tuition services to a wide range of students having diverse academic goals.




What are the terms of payment I should expect as a tutor? As a tutor, am I guaranteed to be paid?


Payments to tutors happen on a rolling basis and it usually takes good 2-3 weeks before the money is wired to your account. However, we are unable to guarantee payments from the clients, especially in the cases of disputes. In the case of payment defaults by the client(s), we will represent the tutors and pursue the relevant payments. In case of any disputes, it falls under the jurisdiction of England and Wales laws.




Who can see my profile on ClassRx?


When you create your profile at ClassRx, it is visible by default to yourself, and the ClassRx management team. In case your profile or videos are published on the ClassRx website for the prospective students, it will be visible to anyone who visits the website. We will always seek your permission before publishing any material that belongs to you. For further details please go through our Privacy Policy.




Am I employed by ClassRx & What about my taxes.


All the private tutors that we hire will be treated as freelancer / self-employed, which means they are responsible for their tax calculation and submission.





Students

What is the cancellation policy for classes


The classes can be cancelled anytime with at least 48 hours notice and we will process a prorated refund for incomplete classes once the first 5 sessions are completed. Please send an email to hello@classrx.com and we will take care of the rest.




Can I pause my subscription


Yes, that's possible as the 1-to -1 private classes are customised to each student. Please give us at least 1 weeks notice before pausing the subscription.




What is the rescheduling policy


Private classes can be rescheduled with 24 hour advance notice with no additional charge. in order to ensure our instructor have enough time to plan and prepare for the classes.




What payment methods do you offer?


We accept all major credit and debit cards. We also support transactions in a range of currencies.




What is ClassRx?


Great you asked that question, ClassRx is an online platform for facilitating bespoke classes by matching the needs and requirements of students with the best possible tutors. We focus on providing high quality tuition services by our top notch qualified tutors having several years of teaching and industry experience.




How does ClassRx work?


ClassRx facilitates and manages the learning environment end to end with a simple yet effective pedagogical framework. You register as a student and create your profile. We assess your educational requirements. Based on the assessment we assign an appropriate instructor. Students can work with their instructors at their own pace at a convenient recurring time every week. Students meet with their instructors once or twice in a week online and practice their academic skills.




What are the services offered by ClassRx?


ClassRx offers private tuitions, university applications and career advice.




Are the tutoring times flexible?


Yes, the tutoring times depend on 1-to-1 schedule at a convenient recurring time each week.




Are all your tutors qualified?


All our tutors are highly qualified with several years of industry and teaching experience. For example, our tutors come from the University of Oxford, University of Cambridge, MIT, Harvard University, Stanford University, University of Chicago, Yale, Princeton, Columbia, Berkeley, National University of Singapore, University College London, Imperial, London School of Economics etc.




Is there are contractual obligation associated with a tuition engagement?


A tutor is always assigned to a minimum of 5 classes. However, if there is a reasonable justification we offer a money-back guarantee for the first-class provided that we get a notification within 48 hours.




Do you offer assistance for preparation of standardized tests (like TSA, BMAT, STEP, PAT, LNAT, SAT, ACT, SSAT, GRE, GMAT, LSAT, MCAT etc.)?


Yes, ClassRx offers a wide range of services for preparation of standardized tests. This includes preparation for a standardized test, and end to end university application process guidance.




What is the mode of delivering lessons/instructions?


ClassRx supports the online mode of instruction.




Would the tutors help me to map my learning journey with my school or institute?


Our tutors design the bespoke 1-to-1 learning path, in a way that is most relevant to the specific needs of the student. This includes ensuring the relevance of the learning to your school and institute course content based on your requirements.




Is there a specific list of subjects/courses that ClassRx offers?


ClassRx offers all subjects at all levels of study. The course content is a result of tutors and tutee interaction and tutors judgement about the best course that should be followed to achieve the learning objective(s).




How does the process of matching with the instructor work?


Once we have a fair idea of your tuition needs and requirements, we undergo multiple rounds of review and analysis to find the best-qualified instructor for your specific needs. We employ a flexible framework that combines algorithmic and human analysis to arrive at the level of qualification and experience required for the teaching. Then we shortlist the qualified tutors and introduce to yourself as the best possible match.




How do I know the tuition/course is going to work for me?


At ClassRx, you can have multiple rounds of consultation with us before you are matched with an instructor. We iterate with you to assess and refine your tutoring needs and requirements and translate them into specifications that help us decide the best-qualified instructor for you. You get regular and well-defined feedback on your improvement and you get several opportunities to practice your academic skills. The tuition model ensures that you get a focused learning experience with frequent feedback. Our management team provides the online tools to keep track of your progress throughout your learning journey.




What vetting process does ClassRx follow?


All our tutors are vetted thoroughly including criminal records check. It is a mandatory criterion. Our selection process is top notch and stringent with a selection rate of less than 3%. The selection process entails several rounds of written, verbal and video conversations and background checks. All our tutors are highly qualified and have several years of experience in teaching. Additionally, our tutor management team is always available and to assist if you need anything.




Is it safe to have online classes?


Safety and security of every student & tutor are paramount to us.
All our tutors are fully vetted, background checked and interviewed before they are allowed to tutor anyone on the platform. We will not tolerate bullying, bad language, abuse, inappropriate questions or images. Anyone found to be threatening the safety of our students or tutors will be reported to the relevant authorities.





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